Kili
Kili documentation

Selling

Selling at the counter

A guest in front of you, an eSIM on their phone before they walk away.

What the counter is for

Point of sale is for the person standing in front of you: at a hotel desk, a travel agency counter, an airport kiosk. You pick the plan, take their email, and the eSIM is sent while they are still there.

An Agent pays for it out of wallet credit and charges the guest whatever they like — cash, card machine, transfer. A Reseller does not hold credit: the guest pays Kili at Kili's price, and the commission lands on your account.

Making a sale as an Agent

Four questions, because the sale finishes at your desk: the stock is already yours, and the guest leaves with the eSIM.

  1. Open Point of sale and pick the plan. Search for anywhere — the whole catalogue is there, not only your shelf.
  2. Type the guest's name and the email address the eSIM should go to. Check it out loud; a typo here sends somebody else's data plan to a stranger.
  3. Say what you took and how — cash, card machine, transfer. Kili takes none of that money; recording it is what lets you reconcile the drawer at the end of the day.
  4. Charge and issue. Your credit is debited, the eSIM is emailed, and the handover screen has the QR if they want to install it there and then.

Note

The email address is the delivery address. It is the one field worth repeating back to the guest before you press the button.

Making a sale as a Reseller

Three questions, and it finishes on the guest's phone rather than at your desk. You hold no stock, so there is nothing of yours to charge and nothing of Kili's for you to collect — the guest pays Kili directly and your commission follows the order.

  1. Open Point of sale and pick where the guest is going.
  2. Type the email address the eSIM should go to, and a phone number if they are paying by mobile money.
  3. Choose how they are paying, and whether they are paying on their own phone or on your screen.
  4. Start the sale. A QR appears — they scan it, pay Kili, and the eSIM arrives in their inbox. The screen notices when the payment lands.

Note

Nothing is lost if the guest walks away mid-payment. The order sits in Orders as unpaid and the link keeps working, so they can finish it in the taxi.

If something goes wrong

If the eSIM does not arrive, check Orders first: a sale that shows as awaiting payment never completed, and one that shows as needs attention failed on the supplier's side. Tell us the order reference and we will reissue it. Never read an activation code out over the phone — anybody who hears it can use it.